Expect have merged with Housing Initiatives to form an Estates Department

Estates is a Managing Agent for the following landlords with approx. 80 tenancies:

• Crosby Housing
• Onward Homes
• Sanctuary
• Halo Housing
• Harbour Lights
• Plus Dane
• Prime Housing Group
• Riverside
• One Vision

Expect carry out different responsibilities for each landlord in line with the Management Agreement / Service Level Agreements, including:

• Reviewing Management Agreements / Service Level Agreements
• Submitting Housing Benefit claims on behalf of tenants.
• Service Charges
• Rent Accounts
• Council Tax
• Utilities
• Repairs – depending on what the job is will fall to either tenant, expect or the landlord, these are usually set out in the management agreements.
• Landlord compliance database e.g. Gas, Fire, Elec
• Tenancy Creation
• Tenancy Relinquishment
• Landlord liaison
• Leases (Expect often have leases for properties they carry out support in)

Estates also deal with matters relating to Head office and the Bowersdale Centre:

• Phone Allocation
• Laptop Allocation
• Access to contractors
• Repairs and maintenance
• Company Van

Expect (being the parent company) carry out all of these tasks with assistance from its subsidiary Housing Initiatives.

To contact our Estates team call 0151 933 8534 or estates@expect-excellence.org