Meet the Expect Team 

Our experienced team are dedicated to providing the best standards of care across the range of services provided by Expect. They are also friendly and approachable, please do get in touch if you have any questions about the services on offer.

Meet the team

Meet the team


 Social Care

Tony Gilmore – Chair of Trustees

Tony is a retired Auctioneer and Valuer with extensive experience in Company asset appraisal and disposal also specialist in Fine Art. Currently, he is a trustee and Treasurer at Knowsley and Huyton Citizens Advice Bureau also board member of 3tc Ltd.

Janet Hardman 

Janet is a qualified Teacher working with children who have Special Educational Needs. She is also a qualified in practicing Functional Reflex Therapy and a member of the Association of Reflexologists.  Janet also has personal experience of caring for a close relative with profound learning disabilities.

Tracy Boylin MCIPD

Tracy is a human resource and organizational development specialist. She worked as a HR Director for 20 years spanning the private, charity and public sectors, during which time she was commended by Ofsted for resolving the longest running strike in Educational History and won a National Training Award. She brings her commercial acumen to all aspects of her work and has strong communication, presentation and inter-personal skills and as a result is regularly asked to speak at National Conferences.

A commercial professional, she is also a Trustee of Healthwatch, Vice Chair of Turton High School and sixth form College, expert witness, mediator, and coach. She is a Visiting Research Fellow for Middlesex University where her first piece of research has just been published and Visiting Teaching Associate for Warwick University. As former Executive Officer for Patients First her special interests and expertise include patient safety, human factors, culture change, engagement, OD and ethics.  She has been named as one of the great leaders in Healthcare by the author, in the book “Brainy Neuroscience for Engaged People”

She works nationally with clients from Board level down but would like the North West in particular to benefit from her expertise so is seeking to expand in this region.

Sylvia McCabe

Sylvia has been previous employed in the  Nursing, Clinical  and Teaching (lecturer) sectors and brings a wealth of experience to Expect. She is currently undertaking research in ancient studies specializing in an analysis of ancient writings.

Sylvia takes her role as trustee very seriously and hopes to support the oversight of Expects practices to provide professional excellence through our hands on care and support, helping to demonstrate our transparency and integrity to care. She also hopes to celebrate diversity and promote inclusion.

Committed to Expect, Sylvia hopes to promote the strategic vision of Expect whilst displaying an independent judgement and to support the work of our staff team, ensuring that they are properly managed and supported. Ultimately, she hopes to utilise her personal skills and experience to improve the lives of people.



Marg Ollivier – Chief Executive Officer

Marg has over 20 years’ experience working as a senior manager in Human Resources and Governance in the third sector.  Following living in London for over 30 years she moved back to the North West from where she hails.  Marg joined Expect as Head of HR, Governance and Compliance in June 2018, and following a successful period in this role she was appointed as Deputy CEO in 2019.  Marg was appointed Chief Executive Officer in October 2021.

Outside of work Marg is a passionate supporter of Liverpool Football Club and enjoys reading and walking.


Jayne Lunt -Director of Finance 

Jayne has more than 20 years’ experience in finance and has worked for a variety of organisations ranging from large corporations through to small family run businesses.  Jayne was appointed as Senior Finance Officer in 2020 and was promoted to Director of Finance in April 2021. She has welcomed the opportunity to work for an organisation that has the principle aim of making a difference to people’s lives and wellbeing rather than solely for profit.

Jayne has previously been involved in the charity sector personally in a voluntary capacity.  She assisted in the set-up of a support group for adults who had suffered a stroke at a young age.


 Social Care

Ann Mockler – Deputy Director of Operations

Ann began her career as a Care Assistant in a care home before coming to work at Expect in 2000 ago as a Support Worker.  Ann has worked throughout the charity working her way into a Service Manager position and completing her NVQ level 5 in Health and Social Care whilst Deputy Head of Operations in 2019.

After having the role of Head of Care, overseeing supported living services with the support of Senior Support workers, Ann has now taken up the role of Deputy Director of Operations..



Anna Rose – Head of Care (Wales)

Anna has worked within the Health and Social Care sector for all of her working life starting as a care assistant and spending 20 years in domiciliary management.   Anna joined the Expect Group in 2020 and is based in Colwyn Bay. Anna heads both Focus Care, Wales and Rowan Care services.

Yordanka Dimovska – Head of Care (Expect)

Yordanka joined Expect in 2019 having previously worked in a care home, she came to Expect as a support worker and over the years was able to work her way up to a Service Manager position.

Yordanka completed NVQ Levels 2 and 3 in Health and Social Care, an City and Guilds NVQ Level 3 in Management and in 2018 she completed a Level 5 NVQ in Health and Social Care Management and currently works as a Head of Care with the support of her senior support workers and team.