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Policies and Procedures

Policies and Procedures

 

 

 

 

 

 

On this page you will find the Policies and Procedures for the Expect Group of Companies

ReferenceTitleUpdatedVersionOwner
CA008Deterioration and Death of a Service User18 April 2019V.3Service Manager for Policy
MA002Comments and Complaints01 August 2018V.9Service Manager for Policy
QMP015Information Sharing Policy Consent07 January 2019V.3Service Manager for Policy

QMP Quality Policies

These policies are applicable throughout the Expect Group of Companies.
Reference NumberTitle
Click for Link
Overview of ProcedureNamed owner of Policy or ProcedureRevision NumberIssue DatePlanned Future Review Date
QMP001Statement of Purpose and MissionThis document summarises basic information about Expect for users of Expect’s service’s, people who are considering using our service’s and the friends, relatives, carers and representatives of service users and potential service users. It should be read in conjunction with our Service User’s Guide.CEOV917 January 2020January 2021
QMP004Acceptance of Gifts, witnessing Legal Documents and BriberyThis policy is intended to set out the values, principles and policies underpinning Expect's approach to the giving of gifts to staff by Service Users or their relatives. It also aims to set out the organisation's policy on bribery, hospitality and legacies.Service Manager PolicyV517 January 2020January 2021
QMP006Equal Opportunity, Diversity and InclusionThis Policy describes Expect's commitment to being an organisation that upholds Equal Opportunities and how Expect recognises and values diversity. This policy is intended to support the development of a positive culture in the organisation, where equality and diversity are at the heart of all our activities.Service Manager, PolicyV720 January 2020January 2021
QMP012Information GovernanceThe purpose of this document is to provide guidance to all staff, on Information Governance. Service Manager, PolicyV48 January 2020January 2021
QMP016Duty of Candour and Being OpenThis document sets out Expect’s approach to being transparent and open, and the Duty of Candour. It applies to all staff employed by The Expect Group of Companies. Service Manager, PolicyV320 January 2020January 2021

PR Safeguarding and Protection

These policies are applicable throughout the Expect Group of Companies.
Reference NumberTitle
Click for Link
Overview of ProcedureNamed owner of Policy or ProcedureRevision NumberIssue DateDate of Procedure Review
PR001WhistleblowingThis procedure describes how the Expect Group of Companies is committed to creating an environment that allows Staff and Service Users alike to raise issues of concern and to ensure compliance with the principles laid down in the Public Interest Disclosure Act 2013.Chief Executive OfficerV43 January 2020January 2021
PR002Safeguarding - Abuse or Suspected Abuse of Persons at RiskThis procedure describes the documentation that must be available within the service and the responsibilities of staff for intervening and reporting incidents of abuse and suspected abuse.Chief Executive OfficerV99 April 2019April 2020
PR003Managing Violence and Challenging BehaviourThis procedure describes the actions and responsibilities of staff when dealing with incidents of violence and challenging behaviour.Heads of OperationsV420 January 2020
PR004Missing Service UserThis procedure describes the actions to be taken in all instances where a Service User goes missing.Head of OperationsV3

MA Management Procedures

These procedures relate to the management of services and information governance.
Reference NumberTitleOverview of ProcedureNamed owner of Policy or ProcedureRevision NumberIssue DateDate of Procedure Review
MA002Complaints, Compliments and SuggestionsThis document describes staff's responsibilities when receiving a complaint and the process of investigation by managers, recording and feedback to enable Expect to improve their services.Service Manager., PolicyV921 January 2020January 2021
MA004ConfidentialityThis procedure describes that Expect has a commitment to the maintenance of individual’s rights and privacy at all times. Expect recognises the importance of confidentiality concerning care, relationships and records, and strives to ensure these confidences remain intact, disclosing information only with permission, with the service users best interests in mind or in accordance with statutory laws.Service Manager, PolicyV721 January 2020January 2021

Expect Limited is a Registered Charity, No. 701331. Expect is a company Limited by Guarantee, No. 2357285. Registered in England, U.K. Registered Office: 151 Stanley Road, Bootle, Merseyside, L20 3DL.

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