On this page you will find the Policies and Procedures for the Expect Group of Companies
Reference | Title | Updated | Version | Owner |
---|---|---|---|---|
CA008 | Deterioration and Death of a Service User | 18 April 2019 | V.3 | Service Manager for Policy |
MA002 | Comments and Complaints | 01 August 2018 | V.9 | Service Manager for Policy |
QMP015 | Information Sharing Policy Consent | 07 January 2019 | V.3 | Service Manager for Policy |
QMP Quality Policies
These policies are applicable throughout the Expect Group of Companies.Title Click for Link | Overview of Procedure | Named owner of Policy or Procedure | Revision Number | Issue Date | Planned Future Review Date | |
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Record Keeping | QG001 | This policy describes the requirements for professional record keeping (paper based and electronic) within the Expect Group of Companies, recognising record keeping as a formal activity that contributes to the process of care and support for service users. | Service Manager, Policy | V3 | 17 April 2020 | April 2023 |
Expect Group of Companies Structure | QG002 | This is a graphical representation of how the Expect Group of Companies is Organised | Chief Executive Officer | Re-Draft in Progress | April 2020 | April 2023 |
Data Protection and Information Management | QG003 | This document describes staff and Expects responsibility to comply with the General Data Protection Regulations 2018 (GDPR) and Data Protection Act (Amended 2018). | Service Manager, Policy | V5 | 08 January 2020 | January 2021 |
Statement of Purpose and Mission | QMP001 | This document summarises basic information about Expect for users of Expect’s service’s, people who are considering using our service’s and the friends, relatives, carers and representatives of service users and potential service users. It should be read in conjunction with our Service User’s Guide. | CEO | V9 | 17 January 2020 | January 2021 |
Use of Alcohol, Smoking and Illegal Substances | QMP003 | This document is intended to set out the values, principles and policies underpinning Expect's approach to smoking, alcohol and illegal drug use by Service Users, visitors, contractors and staff. | Service Manager Policy | V8 | December 2020 | December 2021 |
Acceptance of Gifts, witnessing Legal Documents and Bribery | QMP004 | This policy is intended to set out the values, principles and policies underpinning Expect's approach to the giving of gifts to staff by Service Users or their relatives. It also aims to set out the organisation's policy on bribery, hospitality and legacies. | Service Manager Policy | V6 | December 2020 | December 2021 |
Internet and Email Usage Policy and User Guidance | QMP005 | The purpose of this policy is to ensure that all those using the Internet and its associated features such as World Wide Web, social media and e-mail do so with respect to others and the law in accordance with Expect's guidelines concerning responsibilities and acceptable use. | Service Manager, Policy | V5 | December 2020 | December 2023 |
Computer Network and Security | QMP005.5 | This document is intended to describe Expect’s computer network, the controls and security measures applied and the management of electronic data. | Service Manager, Policy | V4 | 21 April 2020 | April 2023 |
Notice, Use of Computer Systems | QMP005a | This notice must be displayed where all PCs are provided by the Expect Group of Companies | Service Manager, Policy | V4 | April 2020 | April 2023 |
Policy for Health and Safety | QMP007 | This policy is intended to set out the values, principles and policies underpinning Expect's approach to the management of Health & Safety. | Larry Moran | V8 | 01 November 2019 | November 2020 |
Anti Fraud and Corruption, Conflict of Interests Policy and Procedure | QMP008 | This document is intended to set out the views of Expect with regard to fraud and corruption and the measures that may be taken to investigate such allegations. | Service Manager, Policy | V5 | 23 March 2020 | March 2021 |
Neighbourhood Community Relations | QMP009 | This Policy is designed to ensure that staff and Service Users, use the services responsibly and have respect for the local vicinity and wider area. | Service Manager, Policy | V4 | 21 April 2020 | April 2023 |
Telephones and Personal Electronic Devices Usage Policy | QMP010 | This document describes the organisation’s methods for the monitoring of personal telephone calls made by members of staff and the restrictions imposed on staff with regard to personal electronic devices. | Service Manager, Policy | V4 | 21 April 2020 | April 2023 |
Environmental Policy | QMP011 | This Policy describes Expect's commitment to being an organisation that upholds good Environmental safeguards and sustainability. This policy is intended to support the development of a positive culture in the organisation, where respect and due attention is paid to the environmental effect Expect has on our community. This policy applies to all employees of Expect and all of our activities, both internally and externally. | Service Manager, Policy | V2 | 21 April 2020 | April 2023 |
Information Governance | QMP012 | The purpose of this document is to provide guidance to all staff, on Information Governance. | Service Manager, Policy | V4 | 8 January 2020 | January 2021 |
Dealing with the Media | QMP014 | This Media Policy will applies to all employees of Expect, volunteers and its Trustees. It describes the process for dealing with media enquiries and the need to follow information governance guidelines. | Service Manager, Policy | V2 | 21 April 2020 | April 2023 |
Information Sharing | QMP015 | This Information Sharing Policy applies to all Expect employees, student placements and volunteers who have access to personal information about Service Users. The policy applies to all forms of information sharing; in whatever medium the formation is shared. | Service Manager, Policy | V3 | 14 May 2020 | May 2021 |
Reserves Policy | QMP016 | This policy describes the responsibilities for managing Expect’s reserves funds. | Head of Finance | V3 | 21 April 2020 | April 2023 |
Duty of Candour and Being Open | QMP017 | This document sets out Expect’s approach to being open and the Duty of Candour. It applies to all staff employed by Expect. | Service Manager, Policy | V3 | 20 January 2020 | January 2021 |
PR Safeguarding and Protection
These policies are applicable throughout the Expect Group of Companies.Title Click for Link | Reference Number | Overview of Procedure | Named owner of Policy or Procedure | Revision Number | Issue Date | Date of Procedure Review |
---|---|---|---|---|---|---|
Abuse or Suspected Abuse of Persons at Risk | PR002 | This procedure describes the documentation that must be available within the service and the responsibilities of staff for intervening and reporting incidents of abuse and suspected abuse. | Chief Executive Officer | V10 | 23 April 2020 | April 2021 |
Managing Violence and Challenging Behaviour | PR003 | This procedure describes the actions and responsibilities of staff when dealing with incidents of violence and challenging behaviour. | Heads of Operations | V4 | 20 January 2020 | January 2021 |
Missing Service User | PR004 | This procedure describes the actions to be taken in all instances where a Service User goes missing. | Head of Operations | V4 | November 2020 | November 2023 |
Visitors to the Service | PR005 | Expect services attract a range of visitors from people who we know, such as family and friends that visit regularly, to those who are less familiar and visit infrequently. This document shows the importance of understanding the roles and responsibilities of all concerned so that services may continue to function in a safe and appropriate fashion. | Head of Operations | V4 | November 2020 | November 2023 |
Keys and Security of the Service | PR006 | This procedure describes the responsibilities of Expect for holding keys and maintaining appropriate levels of security in the service. | Head of Operations | V4 | November 2020 | November 2023 |
Advance Statements | PR007 | This document describes the reasons for Advance Statements, to whom they apply and when they should be applied. | Head of Operations | V5 | 23 April 2020 | April 2021 |
Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DolS) | PR009 | This procedure is applicable to all services. It is intended to provide guidance to anyone who is working with and/or caring for adults who may lack capacity to make particular decisions, and is in a situation where the possibility that there may be deprivation of liberty arises. | Head of Operations | V4 | 30 January 2020 | January 2023 |
MA Management Procedures
These procedures relate to the management of services and information governance.Title | Reference Number | Overview of Procedure | Named owner of Policy or Procedure | Revision Number | Issue Date | Date of Procedure Review |
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Service/House Meetings | MA001 | This document defines the process of organising Service/House meetings and for encouraging Service Users full participation in issues relating to their home. | Divisional Director | V4 | November 2020 | November 2023 |
Complaints, Compliments and Suggestions | MA002 | This document describes staff's responsibilities when receiving a complaint and the process of investigation by managers, recording and feedback to enable Expect to improve their services. | Service Manager., Policy | V10 | November 2020 | November 2021 |
Administration Duties | MA003 | This procedure describes the roles and responsibilities of staff for the administration task in the service. | Divisional Director | V4 | November 2020 | November 2023 |
Confidentiality | MA004 | This procedure describes that Expect has a commitment to the maintenance of individual’s rights and privacy at all times. Expect recognises the importance of confidentiality concerning care, relationships and records, and strives to ensure these confidences remain intact, disclosing information only with permission, with the service users best interests in mind or in accordance with statutory laws. | Service Manager, Policy | V7 | November 2020 | November 2021 |
Confidentiality Code of Conduct | MA004a | This code describes staff’s duty for data governance and how aspects of data governance are linked together. | Service Manager, Policy | V4 | November 2020 | November 2021 |
Trustee's Code of Conduct | MA004c | This document describes the expected Codes of Conduct that Trustees are required to maintain whilst providing strategic oversight of Expect. It describes how aspects of good conduct are linked together with declaring conflict of interest. | Service Manager Policy | V4 | November 2020 | November 2023 |
Access to Personal Records | MA005 | This procedure defines the responsibilities and actions required to safeguard the personal records of each Service User. | Service Manager., Policy | V4 | November 2020 | November 2021 |
Taking up a Service Provision | MA006 | This procedure describes the responsibilities of staff to provide information to a potential new Service User and the steps to take when a new Service User takes up a new service. | Divisional Director | V7 Under Re Draft | April 2020 | April 2021 |
Leaving a Service Provision | MA007 | This procedure describes the responsibilities of staff to support, inform and make appropriate arrangements, when it is necessary for the Service User to move/transfer, transfer to another service or leave Expect’s services entirely. | Divisional Director | V4 | November 2020 | November 2021 |
Referrals and Taking up a Service | MA009 | This procedure describes the roles and responsibilities of Expect's staff in the matching of Service Users to services that are appropriate and that will fulfil the needs of the Service User. | Divisional Director | V4 | November 2020 | November 2021 |
Archiving | MA010 | This procedure defines the responsibilities of any person wishing to archive documentation. | Service Manager, Policy | V4 | November 2020 | November 2021 |
Usage and Provision of Company Telephones | MA011 | This document describes Expects policy on mobile phones and the acceptable usage of mobile and land line telephones where they have been provided by Expect. | Service Manager, Policy | V4 | November 2020 | November 2023 |
On-Call Arrangements | MA012 | This procedure describes the roles and responsibilities of staff to maintain adequate support of staff in out of hours situations. | Divisional Director | V5 | November 2020 | November 2021 |
Minibus Booking Procedure | MA017 | This procedure has now been withdrawn. | Estates Manager | Withdrawn | NA | NA |
Accessible Information | MA018 NEW | This document describes the Accessible Information Standards and the responsibilities of staff to ensure the standards are maintained. | Service Manager, Policy | V1 New | November 2020 | November 2021 |