About Expect Limited

Expect is a registered charity providing quality health and social care services based in Sefton, Merseyside that has been operating for over 25 years

Expect is registered with the Care Quality Commission (CQC) as a domiciliary and residential service,  providing a range of services for people living with mental illness and/ or learning disabilities. We uphold a strong community approach and focus the efforts of highly trained, motivated staff on supporting some of the most isolated individuals in the community. Expect is a charity that emphasises the benefits of inclusion and social integration, operating an alternative approach to institutionalised care and support. Expect manages the operation of housing projects such as supported living provision, registered care homes and community outreach services in order to provide appropriate levels of support, in an appropriate lifestyle context to best support each individual we work with. In addition to this Expect operates a comprehensive day service support/ community facility called ‘The Bowersdale Centre’ in Seaforth. The charity works alongside other voluntary, community and charitable organisations from this hub facility to develop service provision for the maximum amount of people who we can help.

Expect aims to promote the value of ordinary living opportunities and eliminate the segregation and stigmatisation of people who consider themselves to be disadvantaged by reason of their physical health, mental health or learning disability. To this end we provide services that aim to preserve and protect the well-being of the disadvantaged in our society on a not-for-profit, charitable basis.

An overview of our services can be found by clicking on the links to the right.

Expect Works in Partnership With:

South Sefton CCG, The warrior programme, SSAFA, Combat Stress, Everton Football Club, RPS Live, Sefton CVS.

You can access our

intranet pages by clicking this icon    


Please let Robert at Expect’s Head Office know if any information contained in this site is wrong or if links fail to work. You can contact him on 0151 284 0025 Ext 211

Expect Limited – Meeting challenge with expertise and compassion


To improve the quality of life and independence of people living with learning disabilities and experiencing mental health problems.  For services to be delivered by a well trained, experienced and supportive team whose primary aim is to the extra mile in providing quality and flexible support in a way that promotes and enables independence and choice.


To be the market leader and first choice provider of high quality services to people living with learning disabilities and/or experiencing mental health problems.  To be acknowledged as a considerate, inspiring and empowering provider and employer; committed to the achievement of excellence and known for “Going the extra mile” whilst maintaining traditional values and principles.


Everything Expect does will be driven by the following values: 

Empathy – Expect will endeavour to identify with the aspirations, concerns and difficulties of the people we work with in order to better understand their wishes and feelings.

eXtra Mile – Expect has developed a well earned reputation with both commissioners and service users and relatives for perseverance and tenacity when providing services to people living with learning disability and/or experiencing mental health problems.  This, succinctly summed up as “Going the Extra Mile”, will be at the heart of our service development.

Partnership – Expect will work in partnership and collaboration with people we support, their relatives, commissioning agencies and other likeminded Voluntary, Community and Faith Sector organisations and groups.

Empowerment – Expect will support and encourage the people it works with to make difficult, sometimes challenging, but safe decisions in relation to all aspects of their lives.  Peoples independence will be fostered as will their retention of links with their communities.

Compassion – Expect will strive to understand the individual needs of the people we work with and be driven by a desire to help.  This will be demonstrated by our actions and behaviors.

Truthfulness – Expect will be open and straightforward in its dialogue with Service Users, their relatives and staff in order to ensure that quality of care, transparency and honesty underpin all its actions.



Expect is committed to ensuring that all incidents of reported or suspected abuse are dealt with consistently, effectively, swiftly and sensitively.  Every expression of concern, allegation or disclosure of abuse will be viewed within the context of multi-agency Adult Protection Policy, Procedure and Guidance relating to the protection of vulnerable adults. Our Safeguarding procedure is available within each service and details the responsibilities of all staff for intervening and reporting incidents of abuse and suspected abuse.

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