Email: enquiries@expect-excellence.orgOffice: 0151 284 0025

Providing Quality Health and Social Care Services since 1989

Expect is a registered, not for profit company, offering a range of social care services in the North West of England and North Wales to vulnerable people. We offer support to people who have Learning Disabilities, Mental Health Issues, Dementia, Autistic Spectrum Disorders, Acquired Brain Injuries, Personality Disorders and other Complex needs.

The Expect Group’s priority is the safety of its service users, staff and visitors to our services and we want to reassure you that whilst we are doing our very best to keep life in our services as normal as possible we are also planning for a wide range of eventualities that are linked to the COVID-19 outbreak. We have taken the decision to only have essential visits to our residential services for the next few weeks and we are encouraging the friends and families of service users in our supported living services to limit their visits for instances that they deem to be essential.

• Please consider whether or not your visit is absolutely necessary and if a visit could be replaced with a phone call or video call
• Please do not visit if you are feeling unwell
• Please do not visit if you have been to an affected area
• If you do visit please ensure that you wash your hands thoroughly before travelling to the service and wash then again upon your arrival, as well as using the hand sanitisers by the front door
If you have any questions please do not hesitate to contact the service manager


Expect Limited is a registered charity providing quality health and social care services.

Initially named South Sefton Mental Health Housing Group Ltd, the charity is proud to have provided services to the people of the Metropolitan Borough of Sefton since March 1989. The CQC registered charity was born out of an imperative to move people with Learning Disabilities and Mental Health Problems from large instituations, where they had lived for many years, and to provide them with supported accommodation closer to their communities of origin.

Now named Expect Limited, we continue to offer Residential, Supported Living and Day Care, including Domiciliary services to adults experiencing a range of vulnerabilities.

Our Mission Statement

To improve the quality of life and independence of people living with learning disabilities and or experiencing mental health problems. Services will be delivered by a well trained, experienced and supportive team whose primary aim is to go the extra mile in providing quality and flexible support in a way that promotes and enables independence and choice.

Our Values

Empathy - Expect will endeavour to identify with the aspirations, concerns, and difficulties of the people we work with in order to better understand their wishes and feelings.
eXtra mile - Expect has developed a well-earned reputation with commissioners, service users and relatives for perseverance and tenacity when providing services to people living with a learning disability and/or experiencing Mental Health problems. This, succinctly summed up as “going the extra mile”, is at the heart of our service development.
Partnership - Expect works in partnership and collaboration with people we support, their relatives, commissioning agencies and other like-minded voluntary, community and faith sector organisations and groups.
Empowerment - Expect will support and encourage the people it works with to make difficult, sometimes challenging, but safe decisions in relation to all aspects of their lives. Peoples' independence will be fostered, as will their retention of links with their communities.
Compassion - Expect will strive to understand the individual needs of the people we work with and be driven by a desire to help. This will be demonstrated by our actions and behaviours.
Truthfulness - Expect will be open and straightforward in its dialogue with service users, their relatives and staff in order to ensure that quality of care, transparency and honesty underpin all its actions.

Expect Limited is a Registered Charity, No. 701331. Expect is a company Limited by Guarantee, No. 2357285. Registered in England, U.K. Registered Office: 151 Stanley Road, Bootle, Merseyside, L20 3DL.

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